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Delivery Method

Delivery of Orders
1.    All goods are delivered within 5-7 working days after full payment has been received.
2.    The 5-7 working days delivery period does not apply to:
       i.    Orders placed on Saturdays, Sundays and Public Holidays;
       ii.    International Orders);
       iii.   Special Order Items;
       iv.   Pre-order Items.
3.    If the product ordered is out-of-stock, we will contact you immediately to confirm a new delivery date.
 

Delivery charges 
1.    Free Shipping Within Peninsula Malaysia and East Malaysia.

2.    For orders outside Malaysia, delivery charges are determined by the total weight / dimension of the products ordered, secured wrapping and packing cost, as well as any handling cost from our warehouse to logistic service provider.
 

Delivery Updates
1.    Clients will be informed by e-mail and/or SMS once their orders are shipped together with the delivery tracking number of the logistic service provider. 


When your shipment arrives
1.    When you receive your shipment, please open and inspect the merchandise on the same day as delivered. If there are any issues, please contact us at sales@shopotherwise.com immediately.
2.    Package / Merchandise that arrived damaged in transit must be reported to us the same day. Please have the delivery driver make a note if the package they deliver shows signs of damage before signing for it.
 

Initiating Return
1.    For whatever reason should you wish to return your item(s), you have 90 days upon receiving the items(s) to return your order.
2.    Please send an email to info@shopotherwise.com to initiate the return.
3.    Go to the “90 Days Money Back Guarantee Page” for the steps on how to initiate a return.
4.    You do not have to send the return back to us. We will make the necessary arrangements to pick up the return from your home. 
5.    Return Shipping is absolutely FREE.
6.    Should you have any further inquiries, please feel free to contact us at sales@shopotherwise.com

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